KYC and Verification

At Move2Bet, ensuring a secure and fair gaming environment for all our players is paramount. Identity verification, a process known as Know Your Customer (KYC), is a crucial component of this commitment. By confirming your identity, we protect your account from unauthorised access, prevent fraud, and comply with strict regulatory requirements imposed by our licensing authority. This process safeguards both our operations and your personal information and funds.

KYC, or Know Your Customer, is a standard regulatory practice in the financial and gaming industries. It involves collecting and verifying the identity and personal information of our customers. For Move2Bet, this means understanding who our players are, where they reside, and ensuring their activities on our platform are legitimate. This diligence helps us maintain the integrity of our services and fosters a trustworthy gaming community.

Verification is an ongoing process that may be triggered at several points during your relationship with Move2Bet. Typically, basic verification is required upon registration before you can make your first deposit or place bets. Further verification, often more detailed, may be requested:

• When you request a withdrawal, especially for larger amounts.
• If there are significant changes to your account activity or deposit patterns.
• If our internal monitoring systems detect any unusual or suspicious behaviour.
• To comply with periodic regulatory reviews or updates to our licensing obligations.
• If the information you initially provided appears incomplete or inconsistent.

We reserve the right to request verification at any time deemed necessary to meet our legal and regulatory responsibilities.

To complete the verification process, you may be asked to provide various documents. These are generally categorised into proof of identity, proof of address, and sometimes proof of payment method or source of funds. All documents must be valid, legible, and current. We will always specify exactly which documents are needed for your particular situation.

To confirm your identity, we typically require a clear, colour copy of one of the following official government-issued photo identification documents:

• A valid passport (photo page).
• A valid national identity card (front and back).
• A valid driving licence (front and back).

The document must clearly show your full name, date of birth, photograph, signature, and the document's expiry date. It must not be expired.

To verify your residential address, we require a document that clearly shows your full name and current residential address, issued within the last three months. Acceptable documents include:

• A utility bill (e.g., electricity, water, gas, landline telephone, internet bill, but not a mobile phone bill).
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

The document must be dated within the last 90 days and clearly display the issuing authority's name or logo.

To ensure the security of financial transactions and prevent fraud, we may also need to verify the payment methods you use to deposit and withdraw funds. The specific requirements depend on the method used:

• Credit/Debit Cards: A copy of the front of the card showing the first six and last four digits of the card number, your name, and the expiry date. The middle digits and the CVV/CVC code on the back should be securely covered for your protection.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account profile page clearly showing your name and the email address registered with the e-wallet provider.
• Bank Transfers: A copy of a bank statement showing your name, bank account number, and the bank's logo.

This verification step helps confirm that the payment method belongs to the registered Move2Bet account holder.

In certain circumstances, particularly for larger transactions or if our risk assessments indicate a need, we may be required to conduct enhanced due diligence. This can include requesting documentation to verify the source of your funds or wealth. This is a regulatory requirement designed to combat money laundering and terrorist financing. Examples of documents that might be requested include:

• Payslips or employment contracts.
• Bank statements showing significant deposits.
• Proof of inheritance or sale of assets.
• Tax returns.

Move2Bet treats all such requests with the utmost confidentiality and processes them in strict accordance with data protection regulations.

Once you submit your documents, our dedicated verification team will review them. We strive to process all verification requests as quickly as possible. Typically, the initial review can take up to 24-48 hours, though this may vary depending on the volume of requests and the clarity of the documents provided. If additional information or clearer copies are needed, we will contact you via email or through your Move2Bet account notifications. To avoid delays, please ensure your submitted documents are clear, complete, and meet all specified requirements.

Move2Bet employs robust security measures to protect your personal data and submitted documents. All information is transmitted and stored using advanced encryption technologies. We adhere strictly to data protection laws, including GDPR, ensuring your data is processed lawfully, fairly, and transparently. Your documents are accessed only by authorised personnel for the sole purpose of identity verification and regulatory compliance. We do not share your personal information with third parties for marketing purposes.

As a regulated online gambling operator, Move2Bet is legally obliged to comply with Anti-Money Laundering (AML) laws and regulations. Our KYC procedures are a fundamental part of our AML framework. By verifying your identity and monitoring transactions, we actively work to prevent our platform from being used for illicit activities. This commitment protects not only Move2Bet but also the wider financial system from criminal exploitation.

Move2Bet is strictly committed to preventing underage gambling. Our terms and conditions explicitly state that only individuals who are 18 years of age or older, or the legal age for gambling in their jurisdiction, are permitted to register and play. Age verification is an integral part of our KYC process. Any account found to belong to a minor will be immediately closed, and any winnings confiscated. We employ various methods, including third-party age verification tools, to ensure compliance with these crucial regulations.

If your verification process is delayed, it is often due to unclear documents, missing information, or a high volume of submissions. We will notify you if further action is required from your side. If verification is unsuccessful after multiple attempts or if we cannot verify your identity to our satisfaction, we may be required to suspend or close your Move2Bet account. This action is taken only as a last resort and is necessary to comply with our regulatory obligations. We will always endeavour to communicate the reasons for such decisions, where legally permissible.

Should you have any questions about the KYC process, require assistance with uploading documents, or need clarification on any aspect of verification, our customer support team is here to help. You can reach us via live chat or email, as detailed on our 'Contact Us' page. Please do not hesitate to get in touch, we are committed to making your Move2Bet experience as smooth and secure as possible.