Privacy Policy

Move2Bet respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our online casino services. We process your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

By creating an account or using our services, you agree to the collection and use of information as described in this policy. We encourage you to read this document carefully to understand our privacy practices.

We collect several types of information to provide and improve our casino services:

• Account Information: Name, email address, date of birth, phone number, residential address, and chosen username and password
• Identity Verification: Government-issued ID documents, proof of address, and payment method verification documents
• Financial Data: Payment card details, bank account information, transaction history, and deposit/withdrawal records
• Gaming Activity: Gameplay history, betting patterns, game preferences, session duration, and account balance changes
• Technical Information: IP address, device type, browser information, operating system, and connection details
• Communication Records: Customer support interactions, live chat messages, and any correspondence you send us

Move2Bet uses your personal data for the following purposes:

• Creating and managing your casino account
• Processing deposits, withdrawals, and other financial transactions
• Verifying your identity and age to comply with legal requirements
• Detecting and preventing fraud, money laundering, and other illegal activities
• Providing customer support and responding to your inquiries
• Sending important account notifications and security alerts
• Analyzing gaming patterns to identify potential problem gambling behaviors
• Improving our games, website functionality, and overall user experience
• Complying with regulatory obligations and licensing requirements

We process your personal data based on several legal grounds:

• Contract Performance: Processing necessary to provide our casino services and fulfill our agreement with you
• Legal Compliance: Meeting anti-money laundering, know-your-customer, and responsible gambling obligations
• Legitimate Interests: Fraud prevention, security monitoring, and service improvement, balanced against your privacy rights
• Consent: Marketing communications and optional features, where you have provided explicit consent

We share your information only when necessary and appropriate:

• Regulatory Authorities: Our licensing authority and other relevant regulators as required by law
• Payment Processors: Third-party providers who process your deposits and withdrawals securely
• Identity Verification Services: Specialized companies that help us verify your identity and prevent fraud
• Legal Requirements: Law enforcement agencies when required by court order or applicable law
• Service Providers: Trusted partners who assist with customer support, data analysis, and technical operations under strict confidentiality agreements

We never sell your personal data to third parties for marketing purposes.

Move2Bet implements comprehensive security measures to protect your personal information. We use industry-standard encryption protocols to secure data transmission and storage. Our systems undergo regular security audits and vulnerability assessments.

Access to your personal data is restricted to authorized personnel who require it for legitimate business purposes. All staff receive regular training on data protection and security best practices. We maintain detailed logs of data access and processing activities.

Under applicable data protection laws, you have several rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information in your account
• Erasure: Request deletion of your data, subject to legal and regulatory requirements
• Restriction: Limit how we process your information in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for marketing purposes

To exercise these rights, contact our customer support team. We will respond to your request within the timeframes required by applicable law.

Our website uses cookies and similar technologies to enhance your gaming experience and ensure proper functionality. Essential cookies are necessary for account login, security, and basic site operations. Analytics cookies help us understand user behavior and improve our services.

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality. We do not use cookies for cross-site tracking or behavioral advertising.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Account information is typically kept for the duration of your relationship with Move2Bet plus additional periods required by our licensing authority.

Financial transaction records are retained for at least five years to comply with anti-money laundering regulations. Gaming activity data may be kept longer for responsible gambling monitoring and regulatory compliance purposes.

Your personal data may be transferred to and processed in countries outside your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Move2Bet does not knowingly collect or process personal data from individuals under 18 years of age. Our services are strictly intended for adults only. If we discover that we have inadvertently collected information from a minor, we will delete it immediately.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through your registered email address or by posting a notice on our website. Continued use of our services after such notification constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection team through the customer support section of your account or by email. We are committed to addressing your concerns promptly and transparently.